@INPROCEEDINGS{ATPN2004,
AUTHOR = "Giuliana Franceschinis and Marco Gribaudo and Mauro Iacono and Stefano Marrone and Nicola Mazzocca and Valeria Vittorini",
TITLE = "Compositional Modeling of Complex Systems: Contact Center Scenarios in {OsMoSys}",
BOOKTITLE = "ICATPN'04",
PAGES = {177-196},
YEAR = {2004}
}<br/>